🏭 Buy 6+ units — wholesale discount auto-applies
🚚 Free shipping on orders over €100
📋 B2B accounts get exclusive wholesale pricing
Shipping Information
Delivery Policy
Fast & Reliable Shipping
Across Europe
All orders dispatched from Hannover, Germany
Free shipping on orders above €100 · 15-day easy return
1–3d
DE Delivery
3–7d
EU Delivery
€100
Free Ship
15d
Returns
Delivery Zones & Estimated Times
We ship from our warehouse in Hannover, Germany. Delivery estimates are for business days (Mon–Fri, excluding public holidays). Orders placed before 14:00 CET are dispatched the same day.
| Destination | Countries | Estimated Time | Carrier | Tracking |
|---|---|---|---|---|
| Germany | DE | 1–2 Business Days | DHL / DPD | Full Tracking |
| Austria & Switzerland | AT, CH | 2–3 Business Days | DHL | Full Tracking |
| Western Europe | FR, NL, BE, LU | 3–5 Business Days | DHL / GLS | Full Tracking |
| Southern Europe | IT, ES, PT, GR | 4–7 Business Days | GLS / DHL | Full Tracking |
| Eastern Europe | PL, CZ, SK, HU, RO | 4–7 Business Days | GLS / DPD | Full Tracking |
| Nordics & Baltics | SE, DK, FI, EE, LV, LT | 5–7 Business Days | DHL | Full Tracking |
Shipping Costs & Free Shipping Threshold
Shipping costs are calculated at checkout based on order total and destination. No coupon code required — discounts apply automatically.
| Order Value | Germany | EU (Western) | EU (South/East) |
|---|---|---|---|
| Below €50 | €4.99 | €7.99 | €9.99 |
| €50 – €99.99 | €3.99 | €5.99 | €7.99 |
| €100 and above | FREE | FREE | FREE |
✓ Free Shipping on Orders €100+
Free shipping applies automatically to all EU destinations when your cart reaches €100. Mix any brands or products — no minimum per item. Discount is visible at checkout before payment.
Order Processing & Dispatch
Processing Time
Same-Day Dispatch
Orders placed before 14:00 CET on business days are picked, packed and dispatched the same day. Orders after 14:00 CET are processed the next business day.
Order Confirmation
Email & Tracking Link
Once your order ships, you receive an email with:
- Order confirmation number
- Carrier tracking number
- Direct tracking link
- Estimated delivery window
Business Hours
Warehouse Operations
Our Hannover warehouse operates:
- Mon – Fri: 08:00 – 17:00 CET
- Saturday: Closed
- Sunday & Public Holidays: Closed
- Weekend orders ship on Monday
B2B Orders
Bulk & Wholesale Shipping
B2B partners with large orders (50+ units) may qualify for pallet shipping or dedicated freight. Contact our B2B team for a custom quote before placing large orders.
Returns, Refunds & Damaged Goods
Return Window
15-Day Return Policy
You have 15 days from delivery to initiate a return. Items must be unused, in original packaging, and in resalable condition. Return shipping costs are the customer's responsibility unless the item is defective.
How to Return
Simple 3-Step Process
- Step 1: Email returns@edagross.com with your order number
- Step 2: We send a return label within 24h
- Step 3: Drop off at any DHL point. Refund in 5–7 days
Damaged / Wrong Item
We Cover All Costs
Received a damaged or incorrect item? Contact us within 48 hours of delivery with photos. We arrange a free return pickup and send a replacement or full refund — at no cost to you.
Refund Timeline
Fast Refund Processing
Once we receive and inspect the returned item:
- Inspection: 1–2 business days
- Refund initiated: within 24h of approval
- Bank credit: 3–5 business days
- Original payment method only
Important — Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned once opened: skincare products with broken seals, hair dye products, opened deodorants, and any product marked "Final Sale" at purchase. Please check product descriptions carefully before ordering.
Customs, Duties & VAT
Within EU
No Customs or Extra Fees
All shipments within the European Union are customs-free. VAT is included in the product price. You will not be charged any additional taxes or import duties at delivery.
Outside EU
Import Duties May Apply
For orders shipped outside the EU (e.g. UK, Switzerland), local customs duties and import taxes may apply. These fees are not included in our prices and are the buyer's responsibility.
B2B Customers
VAT Reverse Charge
EU-registered businesses can apply for VAT reverse charge. Provide your valid VAT ID during checkout or contact us before ordering. We issue proper commercial invoices for all B2B transactions.
Still have shipping questions?
Our support team is available Mon–Fri, 09:00–17:00 CET. We respond within 4 business hours.
Contact Support →