Refund Policy

At EdaGross, we take quality seriously. Every product is officially sourced from verified brand manufacturers, and we inspect all orders before dispatch. However, if you receive a damaged, defective, or incorrect item, we are fully committed to resolving it swiftly.

This policy applies to all orders placed through edagross.com and covers both B2C customers and registered B2B wholesale partners.

Returns are accepted within 15 days of the delivery date. To qualify, items must meet the following conditions:

• Item received is damaged, defective, or broken upon arrival
• You received the wrong product or wrong quantity
• Product is unused, unopened, and in its original packaging
• The original invoice or proof of purchase is included
• Return request submitted within the 15-day window from delivery date

The following items cannot be returned or refunded under any circumstances:

• Products that have been opened, used, or partially consumed
• Items returned after the 15-day window has expired
• Products damaged due to customer misuse or improper storage
• Items without original packaging or missing labels/seals
• Sale or clearance items marked as final sale at time of purchase
• Orders returned without prior written approval from EdaGross

Follow these simple steps to initiate your return request:

Once your return is approved and the item has been received and inspected, you may choose one of the following resolution options:

• Full Refund — returned to your original payment method within 5–7 business days
• Store Credit — added to your EdaGross account for use on your next order (processed within 24 hours)
• Replacement — we ship the correct or replacement item at no extra charge

Registered B2B wholesale partners are subject to the same return conditions listed above. However, additional terms may apply based on your individual wholesale agreement.

• Bulk orders with partial damage will be reviewed on a case-by-case basis
• B2B partners must report discrepancies within 48 hours of delivery for bulk shipments
• Custom or special-order bulk items are non-returnable unless defective
• B2B refunds may be issued as credit note or bank transfer per your account settings